Frequently asked questions from users

A damaged car is a vehicle that has suffered damage, for example due to an accident, technical defect or weather conditions. This damage can range from minor cosmetic damage to larger mechanical problems. However, the distinguishing feature of a damaged car is that it still has the potential to be repaired and back on the road safely. If you, the buyer, have the skills and resources to repair the damaged car, then a damaged car can be an economical purchase. You can buy a damaged car through our platform very easily by contacting the dealer directly by phone.

A salvage car is a vehicle that is considered 'total loss'. This means that the car is so damaged that repair is economically unfeasible, or the vehicle can no longer be made safe for road use. Salvaged cars are often sold for parts or salvage metal. They are intended for dismantling, where usable parts are offered and sold and the rest of the car is recycled. Through Schadeautos.nl it is therefore not possible to buy a salvage car, but you can buy the usable parts from a specific end-of-life car that you see among the range of products in our assortment. To do this, contact the end-of-life car dealer directly by telephone.

With each product, you will see a quality code, for example "C1" for a used oil reservoir for the BMW X1. This code indicates that this used product has been tested and has already lasted 100,000+ km (62,5000+ miles). Open the pdf file below to see all quality codes and their meanings.

Component quality codes

Check if the OEM number of your broken part matches the OEM number of the used part you see for sale on our platform. You can use this number to identify original used parts. If the numbers match 100%, you will know that the used part is suitable for your vehicle.

For example, do you see a complete front bumper, while you only need the towing eye cover plate? You can always ask the relevant dealer directly whether it is possible to buy just the small part. However, bear in mind that the complete part is often not or hardly saleable without that one part. So in most cases, the dealer will ask a relatively high price for a relatively small part.

We ourselves do not. The dismantling company may be willing to do so (possibly for a fee). Please contact the dismantling company via the "More information" button. First check where exactly the dismantling company is located (this is always indicated under the price) to avoid having to drive a long way.

You can place an order by placing the desired item in your shopping cart and then following the steps of the ordering process. This process is simply and intuitively designed to help you complete your purchase safely and quickly.

To ensure the accuracy of your order and that all required details are correct, we only accept orders through our online ordering process.

After placing your order, you will receive a confirmation e-mail. You will also be informed of the shipping status and expected delivery date of your package.

Not all dismantling companies do direct, online sales. If there is no "Add to cart" button for the part, contact the dealer via the "More information" button to agree on a payment method and delivery time.

Each dealer has its own payment methods. If the payment method you want to pay with is not accepted by the respective dealer, you may want to look at another similar item from another dealer. As a final option, you can contact the dealer to agree on another method of payment.

Payment for your order should be made immediately upon placing the order. This ensures fast and efficient processing of your purchase.

We are not in charge of prices. For that, please contact the dealer via the "More information" button. Used parts are scarce and durable. Cheaper than a new part and better than imitation parts. Online prices are competitively priced and always cheaper.

For the buyer, there are no additional costs for using the payment methods on our platform. In exceptional cases where there are additional costs, this will be clearly communicated before you complete your order.

You will receive your invoice digitally at the e-mail address you provide. This ensures fast and environmentally friendly communication.

If the carrier offers a track & trace service, you can track your shipment. This information will be provided once your order has been dispatched.

You can view the status of your order, which has a track & trace code, in your account. You must log in to do so.

Delivery costs are determined by several factors, including the weight and dimensions of the part ordered. For example, the cost of shipping an engine is higher than that for a fuel cap, and it is more expensive to ship larger parts such as a door or exhaust system than smaller items such as a wing mirror. In addition, the distance over which the part has to be shipped plays a role in determining the cost.

In most cases, your order will be carefully delivered by a specialised courier service experienced in the safe transportation of parts.

In about 80% of cases, your order will be delivered the next working day. The expected delivery time is always clearly indicated during the ordering process.

Most dealers affiliated with us are in the Netherlands, but a lot of them are also in other European countries. If, for example, you order a product that has to come from Spain, shipping will take longer. The delivery time also depends on the product ordered: a small, light part usually arrives faster than a large, heavy part (which cannot be delivered by regular parcel deliverers). Want to be sure in advance? Then contact the dealer.

If you order parts from different car companies, they will be delivered in separate shipments. This is because the parts are shipped from different warehouses.

If your order has been damaged in transit, please report this to the dealer immediately. They will then contact the delivery driver to resolve the problem.

Although it is rare for an order not to arrive, the responsibility in such cases lies with the dealer. They will investigate the situation and provide a suitable solution.

In most cases, collecting directly from the seller is not possible or not wise, but some dealers do give you this option. Most sellers are in the Netherlands, but a lot of them are also in other European countries. Some sellers allow you to choose "Pick up" during checkout. Complete your order first and then contact the dealer to indicate when you want to come and collect the part.

If it is possible to collect your products, there is no charge.

You should checkout the products during the online ordering process.

You can always contact the dealer directly to see what is possible. The address and contact details of each dealer can be found under the "More information" button.

For all parts purchased online, we offer a 1-year warranty after shipment. This ensures that you receive quality and reliable products.

Our partners usually pack electrical parts in sealed plastic shipping bags. This allows you to inspect the part without opening the package and using the part. Breaking the seal classifies the part as 'used' and voids the warranty. If the used part breaks down immediately or within a short time because the cause that caused the original part to break down is still present, such as short circuit, this is usually outside the warranty. In such cases, we advise you to contact the dealer first to discuss the return before returning the defective part.

Although our parts are pre-tested for their functionality, it may happen that you receive a defective product. In that case, you should report it immediately to the dealer, who will deal with the issue promptly and appropriately.

Processing a warranty request usually takes 1 working day, but can take up to 3 working days. We aim to process your request as soon as possible.

If you receive an incorrectly delivered product from the dealer, you can return it within 14 days free of charge. If you have placed a wrong order yourself, it is also possible to return it within 14 days, however, in that case the shipping costs will be at your expense.

Although we recommend carefully checking that you order the right product beforehand to save environment and costs, you can return a product that does not meet your expectations within 14 days of purchase.

To initiate a return, please contact the dealer directly via e-mail or by filling in the return form. You will then receive the necessary information on how and where to return the products.

If you decide to return a product without a specific reason, the shipping costs for returning it are at your own expense.

Processing a return request takes 3 working days on average. We strive to make this process as quick and efficient as possible.

Our general terms and conditions can be found on the general terms and conditions page.

If you are looking for the terms and conditions of a specific dealer, you will find them under the "More information" button.

Our privacy policy can be found on the privacy statement page.

If you have a complaint, you can submit it by e-mail to the dealer. Should you not be able to resolve it together, Schadeautos.nl will act as a mediator to find a suitable solution.

In case of problems with your purchase, you can report a dispute directly to the dealer. They will provide a suitable solution.

To file a complaint, please contact the dealer via e-mail. If you can't work it out together, we are ready to help find a solution.

To register, go to the registration page. Here you can enter your details and complete the creation of your user account.

Go to the user login page and click on 'Forgot your password' to set a new password.

If you have a question for us that is not listed among the frequently asked questions above, you can always contact us. We can be reached by e-mail at any time of the day. Our customer service team will respond to your message as soon as possible.